Frequently Asked Questions
For our customers, the sections below set out frequently asked shopping questions. This guidance applies to burtsbezs.shop. For help with this page, contact Support@burtsbezs.shop.
Details about contact options
This contact options section covers orders and visits through this website. Can I cancel an order?
You may request cancellation or an order change before shipment. Contact us promptly with the order number; we cannot guarantee a change once fulfillment is underway. This section applies specifically to burtsbezs.shop. Questions about this section may be sent to Support@burtsbezs.shop.
How we handle products
We publish this products guidance for customers using this website. What products do you offer?
We offer Burt's Bees lip care, skincare, body care, and selected baby care products. Current availability, product details, options, and prices are shown on each product page. This section applies specifically to burtsbezs.shop. Questions about this section may be sent to Support@burtsbezs.shop.
Our approach to products
We publish this products guidance for customers using this website. How long does a posted refund take?
Your bank or payment provider may need additional time to post the credit after we process it. Customers remain responsible for taxes required by applicable law. This section applies specifically to burtsbezs.shop. Questions about this section may be sent to Support@burtsbezs.shop.
What customers should know about return shipping
We publish this return shipping guidance for customers using this website. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. This section applies specifically to burtsbezs.shop. Questions about this section may be sent to Support@burtsbezs.shop.
Information covering returns and exchanges
The following returns and exchanges guidance applies to purchases from our store. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. This section applies specifically to burtsbezs.shop. Questions about this section may be sent to Support@burtsbezs.shop.
What customers should know about payment methods
We publish this payment methods guidance for customers using this website. Which payment methods are accepted?
Use one of the payment options shown in this store's secure checkout. Only the methods offered for your order are available. This section applies specifically to burtsbezs.shop. Questions about this section may be sent to Support@burtsbezs.shop.
Details about shipping cost
This shipping cost section covers orders and visits through this website. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders. This section applies specifically to burtsbezs.shop. Questions about this section may be sent to Support@burtsbezs.shop.
Information covering refund timing
For customers using this website, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. This section applies specifically to burtsbezs.shop. Questions about this section may be sent to Support@burtsbezs.shop.
Details about delivery timing
For customers using this website, this section explains delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. This section applies specifically to burtsbezs.shop. Questions about this section may be sent to Support@burtsbezs.shop.
Store guidance on shipping cost
For purchases made through this website, our store applies the following guidance on shipping cost. How can I contact you?
Email Support@burtsbezs.shop, call 248-822-4852, or write to 5826 Crescent Rd, Waterford, Michigan, 48327, United States. This section applies specifically to burtsbezs.shop. Questions about this section may be sent to Support@burtsbezs.shop.
What customers should know about tracking
For purchases made through this website, our store applies the following guidance on tracking. How can I track my order?
After dispatch, we email the tracking information to the address provided for your order. This section applies specifically to burtsbezs.shop. Questions about this section may be sent to Support@burtsbezs.shop.
Merchant Details
Business name: burtsbees
Store name: burtsbees
Email: Support@burtsbezs.shop
Phone: 248-822-4852
Physical address: 5826 Crescent Rd, Waterford, Michigan, 48327, United States